Mechanico

A South African Startup connecting mechanics to customers
My Contributions
UX Research & Synthesis in a team of four
UI and Prototyping in a team of two
Timeline
6 Week Total Project Time (Working 2 days per week)
Week 1: Develop Scope of Works, Validate Existing Research
Week 2: User Interviews, Persona Creation, Journey Maps, User Flows
Week 3: Initial Sketches, review, Lo-fi development
Week 4: Mid-fi develoment, feedback, iteration
Week 5: Hi-fi development, prototyping
Week 6: Hi-fi development, prototyping
What is Mechanico?
Mechanico is a startup in Capetown, South Africa. Its goal is to facilitate affordable, reliable and transparent vehicle repair/maintenance at home, office or workshop utilising technology. To do this through a marketplace with trusted service centres and mechanics while having access to up-to-date vehicle technical information.
Project Overview
The purpose of this project is to build a workshop manager experience for their platform. Making it easy for users (mechanics) to list their services on the platform and view/manage their current jobs.
Research & Synthesis
Comparative Analysis
Our team conducted comparative analysis on three of the most popular on demand service platforms Uber, Fiverr and Airtasker. Key findings: comparitors would limit initial steps for the onboarding process as much as possible. Comparitors with more requirements such as Uber order their steps in a way that allows their contractors to continue their onboarding process while their information needs to be verified. Whereas comparitors with less requirements such as AirTasker will delay parts of the onboarding process until the need arises for this information.
Our team conducted comparative analysis on three of the most popular on demand service platforms Uber, Fiverr and Airtasker. Key findings: comparitors would limit initial steps for the onboarding process as much as possible. Comparitors with more requirements such as Uber order their steps in a way that allows their contractors to continue their onboarding process while their information needs to be verified. Whereas comparitors with less requirements such as AirTasker will delay parts of the onboarding process until the need arises for this information.
Research: Competitive Analysis
Competitive Analysis of Onboarding Process
Research: User Interviews
User Interview Responses
Research: User Interviews Synthesis
Affinity Mapping Responses and drawing Insights
Synthesising Research: Developing Personas
Persona: Workshop Manager
Synthesising Research: Developing Personas
Persona: Service Associate
Journey Mapping
Current and Future State
User Flow Mapping
Future State
After developing our personas and mapping out our desired userflows, we began sketching initial outlines of our designs under the constraints of our synthesised findings and persona needs.
UI & Prototyping:
Sketching
For each of our pages our team developed low, medium and high fidelity frames. After each stage we made iterations based on client and user feedback. Here are some examples:
Low Fidelity
Low Fidelity
Low Fidelity
Medium Fidelity
Low Fidelity
High Fidelity
UI
Low to High Fidelity Process
While some pages followed more linear changes, others changed dramatically. For example our "job quoting screen" experienced significant changes after receiving user feedback we realised its functionality had needed to expand substantially to incorporate all users needs.
Low Fidelity
Low Fidelity
Low Fidelity
Medium Fidelity
Low Fidelity
High Fidelity
UI
High Fidelity Frames
Prototyping
Live Prototype available:
Here
Ashwin Ryan Reitmans
Linkedin